SUMATRA PASAK BUMI is an Indonesian company, based in Medan, with offices in several Asian countries.
Production facilities are in Indonesia and Thailand, administration is mostly in the Philippines, banking in Hong Kong, and distribution facilities are in Indonesia, Thailand, and the UK.
Standard communication would be by email, but communication via chat apps is also possible.
However, because all international communication needs internal feedback between three or four countries, chat apps can be accommodated only for written, not for oral communication.
Our phone number at out Tanah Karo facility is: +62-813 800 800 20
For WhatsApp? and Viber, the appropriate phone number to start chats is: +639199852700
Because of our internal communication loops, chat communication is handled like email, not like small-talk. This means that replies may take several hours. In matters of communication, our emphasis is on qualified replies, not on immediate answers.
We also use East Asian chat apps: